This page describes the service levels Jagriq (operated by Deephash Technologies Pvt. Ltd.) aims to provide. For paid plans, the specific commitments, service credits and remedies that apply to you are those set out in your subscription or enterprise agreement, which prevail over this summary.
Effective 2026-07-04. Last updated 2026-07-04.
1. Availability
We aim to keep Jagriq available with a monthly uptime target of 99.5%, excluding scheduled maintenance and events outside our reasonable control (Section 4).
2. Scheduled maintenance
We perform routine maintenance during off-peak hours and aim to give advance notice of any maintenance expected to cause material disruption.
3. Support response targets
| Severity | Description | Target first response |
|---|---|---|
| Critical | Service unavailable for all users | Within 4 business hours |
| High | Major feature impaired, no workaround | Within 1 business day |
| Normal | Minor issue or question | Within 2 business days |
Support is provided in English, Hindi and Bengali during our business hours (Monday–Friday, 9:00 AM – 6:00 PM IST).
4. Exclusions
Service levels do not apply to issues caused by factors outside our reasonable control, your systems or connectivity, third-party services you connect, or use of the service contrary to the Terms of Service or Acceptable Use Policy.
5. Contact
For support, contact support@jagriq.com.