Deephash Technologies Pvt. Ltd. ("Jagriq") takes concerns about our service and your personal data seriously. This policy explains how to raise a grievance and how we handle it, in line with the DPDP Act, 2023, the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.
Effective 2026-07-04. Last updated 2026-07-04.
1. Grievance Officer
Arpan Manna, Grievance Officer — Deephash Technologies Pvt. Ltd. Email: support@jagriq.com · Phone: +91 91471 43399 Blue Lotus, 5th Floor, AG 347, Krishnapur, Kolkata, West Bengal 700102, India CIN: U62013WB2025PTC282180 · GSTIN: 19AALCD9642D1ZD
2. What you can raise
Anything about how we handle your personal data (access, correction, erasure, consent, a suspected breach), or a complaint about the service, a transaction, or content.
3. How we handle it
- We acknowledge every grievance promptly — within 7 days (and, for consumer complaints, we aim to acknowledge within 48 hours).
- We investigate and work to resolve it within 30 days.
- We keep you informed and keep a record of the grievance and its resolution.
4. Escalation
If you are not satisfied with our response on a personal-data matter, you may complain to the Data Protection Board of India. Nothing in this policy limits your rights under applicable consumer-protection law.
5. How to reach us
Email support@jagriq.com with details of your concern and how we can contact you. You can also submit a data-rights request at /data-request.